Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Reporting on MDaemon

Alberto Dec 24, 2015 08:58AM PST

I'm using MDaemon 13.5.1 in my company and I'm trying to get personalized mail reports with vantage premium. I'm using smtp-out.log but if a user sent a mail to several recipients, the mdaemon log records it this way:

From: myuser@mydomain
To: recipient@recipientdomain
ubject: Subject
Size (bytes): 51744
Attempting SMTP connection to [X.X.X.X]
Attempting to send message to smart host
Attempting SMTP connection to [X.X.X.X:25]
Waiting for socket connection...
....
Wed 2015-12-23 00:17:42: 03: --> MAIL From:<myuser@mydomain> SIZE=51744
Wed 2015-12-23 00:17:42: 02: <-- 250 2.1.0 Ok
Wed 2015-12-23 00:17:42: 03: --> RCPT To:<recipient@recipientdomain>
...

The problem is that I get two hits to that recipient and then it counts as two mails when is only one, I guess it must be because vantage is reading the two headers (To: and RCPT TO:) is there a way to solve this, maybe i'm missing some config to avoid this
Thanks in advance

1 Community Answers

Best Answer
Fastvue Dec 27, 2015 06:06AM PST

Hey Alberto,

Thanks for getting in touch about this. It sounds like you need to use a different aggregate in your report templates. Try editing your report template, Double-click a node that is currently showing the duplicated recipients count, and on the general page, click Add | Aggregate | Number of | Recipients

This will give you the number of the 'unique recipients' in your report - eliminating the duplicates seen when using the 'hits' aggregate, which is basically just the number of times the recipient appears in your log.

You might also like to have a read of our article on counting email recipients here:
http://webspy.com/blogs/counting-emails-with-microsoft-exchange-2007-tracking-logs/

It relates to Microsoft Exchange tracking logs, but the general concepts can be applied to this situation as well.

I hope this helps! Let us know how you go!

Cheers!
Scott


Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

support@fastvue.co
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete