WebSpy is a Fastvue Product

Support Center

Reports, Templates and Summaries

  • MHT Reports not displaying in IE 11 and above

    After recent updates for the Internet Explorer 11 you may have found that your MHT reports may no longer open or display their report data. There are three known issues that cause these problems: 1). Security Update KB3175443 A recent update for th...

    Nov 07, 2016 11:32PM PST
  • Creating Reports For Managers

    You can use WebSpy Vantage's Organization feature to group users into Departments, Locations, or any other attribute or OU in your directory. Vantage utilizes the manager attribute in Active Directory to assign permissions to managers when publishin...

    Nov 17, 2015 11:21PM PST
  • Removing The Yellow Bar When You Open A MHT Report

    When you open a .MHT report in Internet Explorer you may see a yellow bar or a message saying: Internet Explorer restricted this webpage from running scripts or ActiveX controls And you need to click the bar or the message every time to allow the b...

    May 12, 2016 07:34PM PDT
  • How To Change the Default Web Report Templates to Use Source IPs inste...

    All the default web reports in WebSpy Vantage use the 'Username' field in the report templates. However, if your log data does not include usernames, you may like to change the report templates to use Source IP instead. First you need to change the ...

    Nov 17, 2015 11:21PM PST
  • Filters

    Filters can be specified in many places in the software, and you can filter on any item or value in your log files. If you use the same filter often you can save the details of the filter by clicking the Save button, and Open it in the future whereev...

    Nov 17, 2015 11:21PM PST
  • Remove Advertising Hits From Reports

    You may notice a high volume of advertising related sites when viewing web reports, such as doubleclick.net and others. WebSpy Vantage has an 'Advertising' Profile that attempts to identify advertising sites using keyword matching. You can edit the ...

    Nov 17, 2015 11:22PM PST
  • Identifying video streaming

    While some websites will use a common site extension such as .flv or .mov for video resources others may have their own unique site resource. Some examples of these are: YouTube Streamed video content from YouTube can be identified against the site...

    Nov 17, 2015 11:21PM PST
  • Anonymous Traffic in TMG and ISA Server

    One of the most common questions we get asked by users of Microsoft TMG and ISA is why there is so much traffic attributed to the Anonymous user. Even though unauthenticated access to the web has been disabled, they still see the ‘Anonymous’ user as ...

    Nov 17, 2015 11:26PM PST
  • Making Sensible Employee Internet Reports for the Modern Web

    You may have read our 5 part "Making Sensible Employee Internet Reports for the Modern Web" blogs and wanted a downloadable copy. Well here it is: ftp://ftp.webspy.com/webspy/Documentation/Modern_Reporting.doc What is the "Making Sensible Emp...

    Oct 23, 2014 10:16PM PDT
  • Error: Stream header tag was not found in stream

    If you see this error when running a Report or an analysis in Summaries, this usually indicates that your storage has become corrupted. Although this is rare, this can happen due to a variety of causes, including the hard drive that the storages resi...

    Oct 07, 2014 08:44PM PDT

Contact Us

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found