WebSpy is a Fastvue Product

Support Center

  • Removing Settings File and Clean Uninstall

    When uninstalling the software, any files created or customized by you will not be removed as part of the install. This means if you then install a newer version, into the same directory, your settings will be retained. If you wish to del...

    Oct 07, 2014 08:50PM PDT
  • Hardware Optimization for WebSpy Software

    When running WebSpy software, there are a number of techniques you can use to increase the speed at which storages import and reports/analyses are generated. The easiest option is to examine the way you are using the software. For more information p...

    Oct 23, 2014 09:35PM PDT
  • Archive Versions

    If you own an older version of WebSpy and have lost your installation files, you can now download all archived versions from our FTP site here: ftp://ftp.webspy.com/webspy/Archive

    Oct 07, 2014 08:51PM PDT
  • Auto-refreshing Websites and Browsing Time

    Self-refreshing web pages may attribute to large browsing times. As this may not reflect actual user activity it is advisable to be able to filter browsing time for auto-refreshing websites. Profiles are a quick, efficient and user-friendly way to fi...

    Oct 07, 2014 08:52PM PDT
  • WebSpy Software Optimization

    When running WebSpy software, there are a number of techniques you can use to increase the speed at which storages import and reports/analyses are generated. The easiest option is to examine the way you are using the software. Because large organiza...

    Oct 23, 2014 09:38PM PDT
  • Migrating your Vantage settings to another installation or another use...

    This article explains how to migrate your settings from one installation of Vantage to another. You may want to do this if you need to move your Vantage license to another computer; or if you have upgraded your license from Vantage Premium or Vantag...

    Oct 07, 2014 08:52PM PDT
  • Backup Best Practise

    WebSpy automatically saves all of your settings to your User Profile under Windows (C:\Users\<current user>\AppData\Roaming\WebSpy\Vantage Ultimate 2.2) every time the software is normally closed, so to backup your settings you could include th...

    Oct 07, 2014 08:52PM PDT
  • Registered Software Becomes Unregistered

    Your WebSpy software may lose it's registration status and become unregistered for a number of reasons: Your subscription has expired You have installed a new version of the software You have moved your license to a different computer You...

    Oct 07, 2014 08:52PM PDT
  • Software Slow To Startup

    If you notice that Vantage is taking a few minutes from the time you launch the application to the time you see the splash screen appear for the first time, this could be due to crypt32 warnings. Running Process Explorer http://technet.mi...

    Oct 07, 2014 08:52PM PDT
  • Using Date Modifiers

    When creating a task that uses the actions Import log files into a new storage or Run a report you have the ability to use date modifiers within the storage name. You can also use date modifiers when specifying report names, and in Vantage you can us...

    Oct 07, 2014 08:52PM PDT

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