WebSpy is a Fastvue Product

Support Center

  • Getting Started

    For information on getting started with WebSpy Vantage, including pre-requisites and installation, please see our Getting Started page.

    Mar 27, 2018 09:45PM PDT
  • Browsing Time Explained

    Browsing Time is calculated by looking at the date/time stamp of each hit, and then grouping the hits into sessions. Whether a hit falls into a particular session or not is based on a special 'threshold time'. The default threshold time in WebSpy Van...

    Mar 22, 2018 01:38AM PDT
  • Moving WebSpy Vantage to another Server or User Account

    Imagine you’ve just spent the last six months setting up storages, aliases, profiles, scheduled tasks and so on, and you need to migrate all this to another machine, or migrate the settings to another user account. Of course, you could go to the Ali...

    Mar 27, 2018 10:47PM PDT
  • How to Register WebSpy Vantage

    Once you have purchased a license of WebSpy Vantage and have received your serial number, you can register your software. For full instructions, please see our documentation on Registering Vantage Ultimate and the Web Module here. If you are running...

    Mar 22, 2018 01:37AM PDT
  • How To Update WebSpy Vantage and the Web Module

    WebSpy is continually releasing new features, loaders, and fixes. You can read about the new releases in our release notes section. You can automatically update your software to the latest version if your Vantage and Web Module servers have Internet ...

    Mar 22, 2018 01:37AM PDT
  • Why is Browsing Time on Sites different to Users

    If you look at the Users table this will show you the accurate time of how long that user has spent browsing the internet. If you then drilldown to the list of Sites visited by the user it is likely that the Browsing Time here will be much higher - t...

    Mar 22, 2018 01:37AM PDT
  • Where does WebSpy Vantage store its Settings for Backup Purposes?

    WebSpy Vantage saves and loads all of your settings to: C:\Users\<current user>\AppData\Roaming\WebSpy\Vantage Ultimate <version> We recommend taking backups of this location to save the 'state' of the application at regular intervals. ...

    Mar 27, 2018 10:48PM PDT
  • How to Enable Diagnostic logging for Troubleshooting

    Is something not working correctly or you are getting a strange error message? To save time in diagnosing the issue, try turning on the diagnostic trace logging. The log that is created shows everything that occurs in code and helps the WebSpy devel...

    Mar 27, 2018 10:49PM PDT
  • Completely Removing WebSpy Vantage From a Machine

    When uninstalling WebSpy Vantage via Programs and Features, any 'user data' such as reports, storages, and even application settings will not be removed. If you want to remove all traces of WebSpy Vantage from your machine, after uninstalling, dele...

    Mar 27, 2018 10:49PM PDT
  • How To Register WebSpy Without An Internet Connection

    If your server cannot communicate with the WebSpy Vantage licensing server, you can perform a manual / offline registration. Please see our online documentation for performing a manual/offline registration.

    Mar 27, 2018 10:49PM PDT

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support@fastvue.co
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