Support Center

  • Getting Started

    For information on getting started with WebSpy Vantage, including pre-requisites and installation, please see our Getting Started page.

    Jul 04, 2016 11:41PM PDT
  • Contact Us

    We are always happy to hear from you and take all comments/feedback on board to help improve our software. If you have a feature request, comments, or feedback on the software please direct them to Support. For further information about licenses, pu...

    Oct 07, 2014 08:50PM PDT
  • How To Update WebSpy Vantage and the Web Module

    WebSpy is continually releasing new features, loaders, and fixes. You can read about the new releases in our release notes section. You can automatically update your software to the latest version if your Vantage and Web Module servers have Internet ...

    May 13, 2016 01:23AM PDT
  • How to Register WebSpy Vantage

    You've purchased the software and now you can unlock it but you are wondering how to go about it. This article is here to help guide you through this process. If you are looking for how to register Web Module; Try here: http://support.webspy.com/cus...

    Feb 24, 2015 10:57AM PST
  • Diagnostic logging

    Is something not working correctly or you are getting a strange error message? To save time in diagnosing the issue why not try turning on the diagnostic trace logging. The log that is created shows everything that occurs in code and where any proble...

    May 12, 2016 08:05PM PDT
  • Why is Browsing Time on Sites different to Users

    If you look at the Users table this will show you the accurate time of how long that user has spent browsing the internet. If you then drilldown to the list of Sites visited by the user it is likely that the Browsing Time here will be much higher - t...

    Oct 07, 2014 08:50PM PDT
  • A Tip on Testing New Aliases, Profiles, and Templates

    Sometimes you have so much data its hard to test or make sure everything is assigned correctly and working the way you want it to. Or perhaps you just want to have a quick evaluation of the software to see if it does what you need before committing t...

    Oct 07, 2014 08:50PM PDT
  • Why do I need to "Run as Administrator"?

    On newer versions of Windows even being logged in as a local Administrator does not raise the account to the highest administrator privileges. So running Vantage with the "Run as Administrator" allows Vantage to access system information such as the ...

    Oct 07, 2014 08:50PM PDT
  • Glossary / Definitions

    So what do the terms used in WebSpy reports really mean? Here are the definitions for some of those terms. Browsing Time: Browsing Time is calculated by looking at the date/time stamp of each hit, and then grouping the hits into sess...

    Oct 07, 2014 08:50PM PDT
  • Browsing Time Explained

    Browsing Time is calculated by looking at the date/time stamp of each hit, and then grouping the hits into sessions. Whether a hit falls into a particular session or not is based on a special 'threshold time'. The default threshold time in WebSpy Van...

    Oct 23, 2014 09:34PM PDT

Contact Us

support@fastvue.co
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete