Support Center

Emailing Reports or Task Results Are Not Working

Last Updated: Oct 07, 2014 08:39PM PDT
WebSpy Vantage can be used to send reports by email via a scheduled task, as well as send the results of the task. These features require Vantage to be configured with an active SMTP Server. This is done in Tools | Options | Email.
 
If you have configured your email settings, and you are still not receiving emails from your configured tasks, here are some troubleshooting tips.


Try with and without secure connection


Vantage has the option to use a secure connection (SSL) at the bottom of the Email Settings page. Try checking this option and entering appropriate credentials and then re-run the task.


Ensure firewall and email policies are not blocking emails


Check the Vantage server, as well as the email address configured in 'Your email address', have privileges to send email through your email server.

Check the email tracking logs of your email server to see if the email is being received and delivered.

Also check any third party anti-spam or anti-virus applications are not getting in the way.


Settings for common email servers


If you are unsure what SMTP Settings you should be using, here are some tips for three common mail servers:


Microsoft Exchange:

Server: Name or IP address of your exchange server
Port: 25
Username: Enter an authorised username in the format of Domain\Username
Use SSL/TLS: Depending on your environment (see 'Try with and without' secure connection above.


Exchange Online (Office 365 / Outlook.com):

If you're using Exchange Online which powers Office 365 and Outlook.com, you can find your Email settings by logging into your web mail, and going to Options > See All Options > Account > My Account > Settings for POP, IMAP and SMTP access. 
Server: Enter the Server listed under 'SMTP settings' above.
Port: Enter the Port listed under 'SMTP Settings' above.
Username: Use your full email address (username@domain.com).
Use a secure connection (SSL/TLS): Yes


Google Apps:

Server: smtp.gmail.com
Port: 587
Username: your full email address (username@domain.com)
Use a secure connection (SSL/TLS): Yes

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