To save time in diagnosing the issue why not try turning on the diagnostic trace logging. The log that is created shows everything that occurs in code and where any problem has occurred. This then in turn saves time in determining the cause of the problem; allowing us to find a solution to the problem much faster.
How to turn on Diagnostic LoggingIf you go to TOOLS | OPTIONS | PERFORMANCE you will see an "Enable trace logging" check box at the bottom of this tab page.
Just check this box to enable the trace logging. Be aware that trace logging does effect the performance of Vantage and we only recommend using it for short periods such as reproducing the error or issue in question.
Once you have checked the Enable trace logging checkbox click the OK button to confirm this setting.
Now that you have confirmed this setting the trace logging has begun so just use the software as you normally would and attempt to reproduce the issue/error in question. Once you have reproduced the issue/error go back to tools options and uncheck the "Enable trace logging" checkbox.
From here you can click the "Open trace log location" which will open Windows Explorer to the file location or you can click the "Email to WebSpy" button which will email us at support the trace log. Which ever option you choose please remember to click the OK button to ensure trace logging is saved in the off position.
Email to WebSpy option
This option uses the email settings you have specified under TOOLS | OPTIONS | EMAIL to automatically zip up and email your trace log straight to support. This is a great option for those that have already contacted us about an issue and we have requested a trace log for more information.
Open trace log location option
This option is available for those looking for the trace log location. If you are sending us an email and want to add the trace log as a file attachment this is a fast way to access it and attach it.
I hope this was helpful :)
Please note for those concerned about privacy; the trace log contains information about the commands and code actions Vantage has performed not your log data.