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IE Error: An add-on for this website failed to run

Last Updated: Oct 07, 2014 08:40PM PDT


When browsing to the Web Module, you receive the error "An add-on for this website failed to run".


Contrary to the error message, a faulty IE add-on is not the most likely reason for this issue.

The most likely reason is that you are browsing to the Web Module with Internet Explorer on a server with IE Enhanced Security Configuration enabled, and/or a browser with Javascript disabled.


Use your local workstation's browser (ensuring Javascript is enabled) to access the web module via http://<ip address>/webmodule

Or, if you must browse to the Web Module on a server, use a browser other than IE (such as Chrome or Firefox) or disable IE Enhanced Security Configuration.

To disable IE Enhanced Security Configuration:
  1. Open the Server Manager Tool.
  2. On the right hand side under 'Security Information', click 'Configure IE ESC'
  3. Choose whether to turn off IE ESC for Administrators or for Users or for both, and click OK.

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